Customer Service Executive

1 - 2 Years
Hyderabad

Job Description

Hello !!

We have an immediate opening for Customer Service Executive in Hyderabad. Please find the details below.
If this interests you, please share your updated resume to recruiter@sureitinc.com

Requirements:
Graduate with proven working experience (1 - 2 Years) in providing help desk support
Proficiency in Hindi is Must ( Fluent in Speaking and reading ) English should be good
knowledge of help desk software (Good to have databases and remote control)
Strong communication skills in Hindi.
Multi-tasking skills
Customer service orientation.
Should be willing to work in shifts (Morning, Afternoon & Night shifts.)

Responsibilities:
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services


[Note: System and application training will be provided to all the candidates once they join.]

Regards,
Suchitra Rana,
8328839716,
suchitra.rana@sureitinc.com,
www.tollplus.com.

Salary: INR 1,00,000 - 1,50,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Tollplus India

TollPlus is a software company founded by a highly-experienced group of software professionals developing sophisticated End-to-End Toll Road Management solutions to address the challenges in the Electronic Toll Collection (ETC) sector in North America, and other markets in the world. Innovation-driven, the companys core services include the design, integration, implementation and maintenance of ETC systems, for toll roads, traffic and violation enforcement, parking management, transit and image processing management. In the fast-changing market of ETC, TollPlus puts a strong focus on technology and R&D to offer world class products and services.

TollPlus LLC. headquarters in Chandler, AZ and has a development facility in India. The company has over 200 employees and is growing quickly to address the market needs.
View Contact Details+

Recruiter Name:Suchitra

Contact Company:Tollplus India

Telephone:8328839716